Charlotte Yau, BACP

Charlotte Yau is a counsellor who helps people facing stress, anxiety, low mood and life changes. She creates a warm space to talk about identity, grief and the strain of caring for others. People often come to her feeling disconnected between cultures or carrying family expectations they find hard to share.

She offers straightforward, compassionate conversations that focus on what matters now. Sessions are for reflecting on difficult memories, building coping skills, and finding ways to feel steadier in everyday life. The work is paced to the individual and respects cultural values and personal stories.

Charlotte uses practical, evidence-informed methods such as cognitive behavioural techniques and mindfulness to help with symptoms like anxiety, anger and stress. She also draws on Acceptance and Commitment Therapy and client-centred ways of working to support people exploring identity, relationships and grief.

With five years of experience, Charlotte brings calm and clear guidance rather than quick fixes. She explains tools plainly and practices them together with the person in the room. Her BACP credential (British Association for Counselling and Psychotherapy) is shown as part of her professional background.

Sessions are offered in English and she works from the United Kingdom. If you are interested in starting, follow the site process to complete a short questionnaire and schedule a first meeting according to her availability.

How therapeutic approaches shape online practice

Charlotte commonly uses Acceptance and Commitment Therapy and Cognitive Behavioural Therapy alongside client-centred work. Acceptance and Commitment Therapy (ACT) focuses on noticing thoughts and feelings without fighting them, then choosing actions that match personal values; it can help with anxiety, grief and life direction. Cognitive Behavioural Therapy (CBT) looks at links between thoughts, feelings and behaviours and teaches practical exercises to reduce symptoms like panic, low mood or worry. Client-centred therapy prioritises the person’s own perspective, offering non-judgemental listening and helping people make sense of their experiences.

Finding the right approach is part of the work. The therapist will discuss goals and preferences and try different techniques together. Decisions about which methods to use are collaborative and can change as progress is made.

Confirm the specific session formats available before booking as the profile does not list them. Online work can make it easier to fit sessions into a busy life - for example shorter check-ins during a work break, choosing not to be on camera, or avoiding travel time. It can also help people practise skills in everyday settings and bring real-life examples into the conversation. Registered or accredited professionals and therapists often adapt exercises so they work well in remote sessions.