Lucy Palmer, BACP

Lucy Palmer is a counsellor based in Scotland with three years' experience and a BACP registration. She greets new clients with a warm, non-judgemental approach and aims to make the first steps into counselling feel manageable. Lucy works in a person-centred way and is openly LGBT inclusive.

She helps people who are coping with stress, anxiety, depression and life changes. She also supports those facing grief, relationship strain, parenting pressures, addiction concerns and issues around identity and self-esteem. Chronic pain, illness and cancer are among the longer-term health challenges she can talk through with clients.

Lucy trained to a Higher National Diploma level in counselling and has experience as a listening service volunteer and an online peer supporter. Her background means she is familiar with both one-to-one listening and short-term support conversations.

Her practice draws on Client-Centred Therapy and a mix of humanistic, cognitive behavioural and psychodynamic ideas. She focuses on building a trusting relationship and adapting the work to what each person needs. Sessions aim to help people notice their own strengths and find practical ways to manage day-to-day difficulties.

Lucy offers live sessions by video call, telephone and messaging and runs live appointments on Tuesdays. To begin, people use the Start Therapy button, complete a short matching questionnaire and then schedule according to therapist availability.

How Lucy’s person-centred approach translates to online therapy

Client-Centred Therapy focuses on creating an accepting, non-judgemental space. The therapist listens closely, reflects what is said and helps people find their own answers. This approach suits issues like identity, low self-esteem, stress and grief because it helps people feel heard and understood.

Lucy also adapts ideas from humanistic, cognitive behavioural and psychodynamic thinking when these suit a person’s needs. She uses these ideas flexibly rather than insisting on one method, aiming to match the approach to the presenting difficulty and to the person’s preferences.

Finding the right style is part of the work together. Lucy will discuss what feels helpful and adjust the focus as sessions progress. The choice of methods and pace is decided collaboratively, based on the client’s goals and life circumstances.

Lucy offers live sessions by video call, telephone and messaging, and runs live appointments on Tuesdays. If you want to check which formats are currently available or which would fit your routine best, confirm the options before booking. Online sessions can make it easier to fit therapy around work, childcare and healthcare appointments, allow short check-ins between live sessions, and reduce travel time.