Susan John, BACP, NCPS

Susan John is a counsellor who uses a holistic, client-centred way of working. She focuses on both thoughts and bodily experience, helping people notice where emotions show up and learn ways to release them. Her approach is warm and non-judgmental, aimed at helping people recognise their strengths and take practical steps forward.

With four years of practice, Susan supports people facing stress, anxiety, depression and anger. She also helps those coping with relationship and intimacy concerns, grief, trauma and identity questions. Living with health challenges such as cancer and caregiver strain is part of her wider focus, alongside issues like sleep, eating, career stress and compassion fatigue.

Susan blends Client-Centred Therapy with Emotionally-Focused Therapy and draws on hypnotherapy and mindfulness when helpful. She adapts methods to suit what a person needs in the moment, offering both short-term coping strategies and longer conversations for deeper insight. This flexible mix aims to match the pace clients prefer.

Sessions are delivered in English and she works with adults and young people. She describes herself as open, honest and compassionate, listening for vulnerabilities that point to underlying patterns. The emphasis is on practical understanding and small changes that add up over time.

For people who want to begin, Susan asks them to complete a short matching questionnaire and schedule sessions according to her availability. Her credentials include BACP and NCPS, which are listed as supplied.

How her approaches translate to online therapy

Client-Centred Therapy places the person’s experience at the heart of sessions, offering a listening space where the client sets the pace and topics. It helps with low mood, self-esteem and relationship worries by focusing on understanding and acceptance.

Emotionally-Focused Therapy (EFT) looks at how emotions shape relationships and personal patterns. It helps people notice and name feelings, and then work through them to change unhelpful cycles that keep problems alive.

Susan will work collaboratively to find which approach, or combination, fits best. She discusses goals and preferences with each person and adjusts methods as therapy unfolds, helping clients try short-term coping tools or deeper emotional work depending on need.

Practical benefits of online therapy can include fitting sessions around work or caregiving, reducing travel time and allowing shorter check-ins when life is busy. Because the profile does not list specific session formats, confirm the exact options before booking. Registered or accredited professionals can use remote sessions to make therapy more manageable alongside daily life, while tailoring pacing and techniques to individual needs.